Professional Summary
Technology executive with 17+ years leading enterprise IT, application services, and digital operations across large-scale, multi-outlet Food & Beverage, Retail, and Entertainment businesses spanning Indonesia and international markets. As Group Head of IT at Sour Sally Group, runs application support, project delivery, infrastructure, and security for 500+ outlets across Indonesia and Dubai with a lean 5-person team — proof of doing more with less through automation and strong systems. A rare full-stack technologist who commands the entire stack end-to-end — solution architecture, front-end & back-end development, system & enterprise integration (SAP, ESB, ERP, APIs), cloud, networking, infrastructure, security, and AI. Personally designed, built, integrated, and operated karyaOS — a production operational-intelligence platform — single-handedly, from code to infrastructure.
Key Achievements
- Run IT & application services for 500+ F&B and retail outlets across Indonesia and Dubai with a lean 5-person team — a high-leverage, automation-first operating model.
- Architected karyaOS end-to-end — POS, Kiosk, KDS, inventory, procurement, CRM/loyalty, and executive BI dashboards with AI-driven anomaly detection.
- Designed and shipped Desa Nusantara — a national village-tourism & UMKM platform (marketplace, payments, dashboards, maps) — single-handedly, end to end.
- Delivered SAP and ESB integrations connecting POS, ERP, and operational systems, giving leadership reliable, near-real-time visibility across the network.
- Support multi-country expansion — live operations in the UAE, with India and the Philippines next.
karyaOS — Platform Architected End-to-End
A unified operations-intelligence platform I designed and built — covering the full retail & F&B value chain from front-of-house to finance to AI, multi-tenant and production-grade.
Professional Experience
- Lead enterprise technology and application services for 500+ outlets across Indonesia and Dubai, directing a lean 5-person team through automation and strong systems.
- Delivered SAP and ESB integrations connecting POS, ERP, and operational systems — improving enterprise visibility and operational efficiency.
- Drive application delivery and digital transformation end-to-end: requirements, architecture, deployment, and continuous improvement.
- Established centralized reporting, monitoring, and operational analytics enabling data-driven decisions; ensure uptime, cybersecurity compliance, and business continuity at scale.
- Architected karyaOS end-to-end — an operational-intelligence platform unifying POS, Kiosk, KDS, inventory, procurement, CRM/loyalty, and BI dashboards.
- Lead full SDLC: product strategy, technical architecture, development, integration, and deployment for production retail and F&B clients.
- Built ERP/accounting integrations (Mekari Jurnal & Talenta) and real-time monitoring with AI-driven anomaly detection.
- Managed enterprise technology for a 28-outlet cinema chain across Indonesia, Timor-Leste, Cambodia, and Laos — application platforms, infrastructure, and customer-facing digital channels.
- Delivered integrations connecting the Vista Cinema System with web platforms, mobile apps, and third-party services across all markets.
- Retained as ongoing technology advisor alongside the Sour Sally role — guiding cinema systems, integrations, and digital initiatives.
- Supported continuity and modernization of POS, ticketing, and Vista-based platforms across the cinema network.
- Managed retail IT — POS systems, networks, and store technology across multi-location operations.
- Supported CRM and inventory platforms and led infrastructure upgrade initiatives.