Professional Summary
Technology executive with 18+ years leading enterprise IT, application services, and digital operations across large-scale, multi-outlet Food & Beverage, Retail, and Entertainment businesses spanning Indonesia and international markets. As Group Head of IT at Sour Sally Group (2018–2026), ran application support, project delivery, infrastructure, and security for 500+ outlets across Indonesia and Dubai with a lean 5-person team — proof of doing more with less through automation and strong systems. A rare full-stack technologist who commands the entire stack end-to-end — solution architecture, front-end & back-end development, system & enterprise integration (SAP, middleware, ERP, APIs), cloud, networking, infrastructure, security, and AI. Personally designed, built, integrated, and operated karyaOS — a production operational-intelligence platform — single-handedly, from code to infrastructure.
Key Achievements
- Ran IT & application services for 500+ F&B and retail outlets across Indonesia and Dubai with a lean 5-person team — a high-leverage, automation-first operating model.
- Architected karyaOS end-to-end — POS, Kiosk, KDS, inventory, procurement, CRM/loyalty, and executive BI dashboards with AI-driven anomaly detection.
- Built a Vista-grade cinema performance & finance suite in karyaOS — full box-office analytics, film-hire / distributor settlement, per-outlet P&L, and a 6-month trend engine with automated insights — drawing on years running Vista at Platinum Cineplex.
- Designed, built, and operated Desa Nusantara — a national village-tourism & UMKM marketplace — single-handedly: Midtrans split-payment revenue-sharing (85% artisan / 10% village BUMDes / 5% platform), a full admin CMS & control center, GPS + WhatsApp-OTP onboarding, bilingual SEO with dynamic share cards, and interactive maps.
- Conceived and shipped WORKD — a swipe-to-hire recruitment platform — as a lean in-house alternative to a Rp 5.7 billion external investment proposal, delivering a working production product in days: AI candidate matching, instant match, real-time chat, Web Push, Midtrans subscriptions, and an installable PWA.
- Spun out multiple standalone SaaS product lines from the karyaOS core — Tertib (SOP & compliance), SiteDev (expansion lifecycle), Pantau (CCTV-AI monitoring), Tayang (digital signage), and WORKD (recruitment) — each with its own tenant signup, pricing tiers, and subdomain, all reusing shared auth · payments · AI · infrastructure.
- Delivered SAP and middleware integrations connecting POS, ERP, and operational systems, giving leadership reliable, near-real-time visibility across the network.
- Support multi-country expansion — live operations in the UAE, with India and the Philippines next.
karyaOS — Platform Architected End-to-End
A unified operations-intelligence platform I designed and built — covering the full retail & F&B value chain from front-of-house to finance to AI, multi-tenant and production-grade.
OperationsPOS · Self-Order Kiosk · E-Menu (QR) · Kitchen Display (KDS) · Inventory & Multi-Outlet Stock · Production
PurchasingProcurement · Purchase Orders · Goods Receipt · Supplier Scorecard · Recipe / BOM
Sales & CustomerCRM & Loyalty · Membership Tiers · Marketing & Campaigns · Reservations · Delivery & Driver Tracking · Bill Split
PaymentsQRIS · Midtrans (GoPay / ShopeePay) · Payment Methods · Settlement & Reconciliation
FinanceAccounting & COA · COGS · Budgeting · AR / AP · Cash Flow · Tax (PPN/PB1) · Multi-Tenant SaaS Billing
People & OpsHR & Payroll · Recruitment · SOP & Compliance (Tertib) · Training · Helpdesk · Asset Maintenance
Security & MonitoringCCTV Monitoring · Real-Time Alerts · Anti-Fraud Radar · Internal Audit · Incident Management
Growth & ExpansionBusiness Development (BusDev) · Site Development (SiteDev) · Lease & Lifecycle · Partnership Hub · Market Expansion
Intelligence (AI)Real-Time BI Dashboards · AI Anomaly Detection · AI Vision (SOP) · AI Insights · AI Customer Service
IntegrationSAP · Middleware · Mekari Jurnal & Talenta · WhatsApp (Fonnte) · Midtrans / QRIS
VerticalsF&B · Retail · Cinema (Vista) · Desa Nusantara (Tourism & UMKM) · WORKD (Recruitment)
karyaOS Cinema — Vista-Grade Performance Intelligence
Drawing on years operating Vista-based cinema systems at Platinum Cineplex, I built a cinema analytics & finance suite inside karyaOS that matches — and in places surpasses — the Vista performance report, with a decision-making insight engine layered on top.
Box OfficePer film × format × price · admits · occupancy · ATP · sessions · daily detail with payment & channel breakdown
Film HireDistributor revenue-share settlement (sliding-scale by week-in-release) · per-film & per-distributor billing with VAT split
Cinema P&LFull waterfall — Box Office → Entertainment Tax → Film Hire → Concession margin → Opex → Operating Profit, reconciled per outlet
ProgrammingGenre · daypart · peak hours · format mix · hold-over (extend / pull) · per-screen yield · show-per-studio matrix
Concession & ChannelF&B attach-rate & basket analysis · online vs counter vs kiosk · COGS & margin · cashier performance · voucher effectiveness
Intelligence6-month P&L trend & vs-prior-period · automated insight & action engine · one-click Excel export
Desa Nusantara — National Village Tourism & UMKM Platform
A production platform connecting Indonesia's tourism villages and local artisans (UMKM) to travelers and buyers — designed, built, integrated, and operated single-handedly, from code to infrastructure.
Marketplace & CommerceProduct catalog across 36+ villages · Cart & checkout (Midtrans Snap) · Buyer accounts & order history · Verified-purchase reviews
Revenue SharingAutomated split-payment 85% artisan / 10% village BUMDes / 5% platform · Settlement, payout tracking & WhatsApp notifications
Trust & OnboardingGPS-gated registration · WhatsApp OTP verification · Anti-duplicate (IP / phone / email) · Pre-publish content moderation queue
Admin Platform (CMS)Onboarding review · Full content CMS (profile, gallery, products, experiences, festivals, homestays) · Orders & fulfilment · Reviews · Payouts · Audit log
Discovery & ReachBilingual ID / EN · Interactive Leaflet maps · Per-village SEO with dynamic Open Graph share cards · sitemap.xml
Stack & OpsNode / Express · SQLite (better-sqlite3) · Vanilla-JS SPA · Midtrans · WhatsApp (Fonnte) · nginx · GA4 / GTM
WORKD — Swipe-to-Hire Recruitment Platform
A Tinder-style hiring platform I designed and built end-to-end — conceived as a lean in-house alternative to a Rp 5.7 billion external investment proposal, and shipped to production in days by reusing karyaOS infrastructure (auth, Midtrans, hosting, SSL).
MatchingDeterministic AI candidate–job scoring (skills · location · salary fit) · employer-led swipe deck · recruiter filters (role, location, age, salary, experience)
EngagementInstant match · real-time chat · rich candidate profiles (photo, interests, motto) · profile-completeness meter · undo/rewind · gamification (streak & badges)
NotificationsIn-app badges · Web Push (VAPID) on match & message · match-celebration UX
MonetizationEmployer subscription (Pro) & job boost via Midtrans · plan gating & limits
Stack & OpsNode / Express · SQLite · Vanilla-JS SPA · Web Push · Midtrans · installable PWA · nginx · wildcard subdomain + SSL
karyaOS Product Lines — Standalone SaaS Verticals
Beyond the core platform, I spun out focused SaaS products from the karyaOS engine — each with its own tenant onboarding, pricing tiers, subdomain, and go-to-market, reusing shared auth · payments · AI · infrastructure.
TertibSOP & operational-compliance app — digital checklists, 3-tier flags (pass / warn / fail), read-&-acknowledge SOP gates, AI visual SOP verification (photo vs standard → auto-issue), department-scoped managers, training hub, 30 industry templates
SiteDevStore-expansion lifecycle — candidate sites → lease → construction → live, lease terms & escalation, geocoded map pins, offline-first GPS survey, contracts & progress photos
PantauCCTV-AI monitoring SaaS — edge appliance (Frigate / computer-vision) + cloud rule engine, detection catalog with honest live / needs-model status, people counting, POS-correlated loss prevention, per-camera pricing & HaaS bundle
TayangDigital-signage CMS — TV menu boards, second displays & kiosk media, scheduled image / video / promo content, screensaver & customer-facing feeds
WORKDSwipe-to-hire recruitment — AI matching, instant match, chat, Web Push, Midtrans subscriptions, installable PWA (detailed above)
Professional Experience
Group Head of ITFeb 2018 – Jul 2026
Sour Sally Group
- Led enterprise technology for 500+ outlets across Indonesia and Dubai with a lean 5-person team — IT operations, infrastructure, business applications, security technology, and support.
- Delivered SAP and middleware integrations connecting POS, ERP, and operational systems — replacing manual reconciliation between them and giving the group one version of its numbers.
- Owned POS and in-store technology across the whole estate, including IT readiness for every new outlet opening.
- Managed network, servers, cloud, and hardware across all sites — planning capacity ahead of outlet expansion rather than after it.
- Owned CCTV infrastructure and monitoring: availability, recording reliability, installation and maintenance across sites.
- Managed IT vendors and technology partners end to end — selection, implementation, SLA monitoring, and escalation.
- Delivered IT projects to scope, timeline, and budget; controlled IT operational and project budgets and the hardware, software, and licence asset lifecycle.
- Led and developed the IT team; set service standards and operating procedures.
- Established centralized reporting, monitoring, and operational analytics; partnered with Operations, Finance, HR, Marketing, and Supply Chain to close out recurring problems rather than re-fixing them.
Founder & Operational Intelligence ArchitectJan 2017 – Present
PT Karya Solusi Teknologi (karyaOS)
- Architected karyaOS end-to-end — an operational-intelligence platform unifying POS, Kiosk, KDS, inventory, procurement, CRM/loyalty, and BI dashboards.
- Lead full SDLC: product strategy, technical architecture, development, integration, and deployment for production retail and F&B clients.
- Built ERP/accounting integrations (Mekari Jurnal & Talenta) and real-time monitoring with AI-driven anomaly detection.
IT ManagerFeb 2016 – 2018
PT Tripar Multivision Plus (MVP Group) — Platinum Cineplex
- Managed enterprise technology for a 16-cinema chain across Indonesia, Timor-Leste, Cambodia, and Laos — application platforms, infrastructure, and customer-facing digital channels.
- Migrated the chain onto the Vista Cinema System and delivered the integrations connecting it with web platforms, mobile apps, and third-party services across all markets — the platform the group ran on from 2016 to 2021.
IT Consultant (Part-Time)2019 – Mar 2025
PT Tripar Multivision Plus (MVP Group) — Platinum Cineplex
- Ran the group’s cinema technology as de facto internal IT, not an outside advisor — daily operations, systems, integrations, infrastructure, and vendor management across the network.
- Carried the network from 16 to 28 cinemas, keeping systems and IT readiness ahead of each opening.
- Led the 2021 migration of all 23 then-live cinemas off Vista onto CineSync — ticketing, POS, and box-office systems — with every site kept trading through the cutover.
- Cut licensing by 88% per site: USD 30,000/year (USD 20,000 licence + USD 10,000 maintenance) down to USD 3,600/year with no maintenance fee.
- Opened the 5 remaining cinemas directly on CineSync — never onboarded to Vista at all. Annual licensing across the network fell from USD 690,000 to USD 100,800 — an 85% reduction, roughly USD 589,000 saved every year, while the estate kept growing.
IT SupervisorJan 2010 – Feb 2016
PT Panen Lestari Indonesia (MAP Group)
- Managed retail IT — POS systems, networks, and store technology across multi-location operations.
- Supported CRM and inventory platforms and led infrastructure upgrade initiatives.